Branch Operations Lead — Customer Service & Growth

Veraban; Mexia (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Veraban in Mexia, TX is seeking an Assistant Branch Manager to help run the daily operations of the branch and deliver a high level of customer service. You will assist in supervising staff, ensuring policy compliance and supporting budget goals.

The role includes opening/closing accounts, providing teller services, handling complex client issues, and leading staff development in a fast-paced retail banking environment.

Qualifications

• High School Diploma with additional courses in business, accounting, AIB, or supervisory training; three years’ experience in related banking environment.
• Comprehensive knowledge of banking rules and regulations.
• Demonstrated experience in teller and new account functions.
• Excellent oral and written communication skills.
• Leadership and coaching skills.
• Management skills including organizing, planning, delegating, and interpersonal skills.
• Knowledge of personal computers and related word processing and spreadsheet software.

Responsibilities

• Assists with branch and staff development, as well as achievement of customer service goals.
• Exercises authority concerning staffing, training, performance appraisals, promotions, career development, salary actions, and terminations of subordinate personnel.
• Maintains a high level of employee morale to minimize turnover and maximize customer service satisfaction.
• Responsible for the effective day-to-day operations of the branch to ensure policies, procedures and regulations are followed; responsible for branch self-audit procedures and reporting; manages to annual budget and profit plan; conducts regular department meetings to review products, services, techniques for sales, customer service training, robbery & security training, and compliance with audit controls.
• Opens and closes accounts such as checking, savings, CDs, and IRAs including problem resolution. Reviews and approves accounts that exceed the branch personnel’s limits of authority.
• Provides professional teller services to the bank’s customers. Reviews and approves teller transactions that exceed the branch personnel’s limits of authority.
• Resolves complex customer service issues that cannot be resolved by branch personnel.
• Assigns duties and develops work schedules to ensure efficient functioning of the Branch.
• Participates in required compliance training and complies with applicable policies, procedures, regulations, and laws related to this position including but not limited to CRA, robbery, privacy, Reg CC, and BSA.
• Performs other related duties as assigned.

Skills

Oral and written communication

Leadership

Coaching

Management skills

Interpersonal skills

PC literacy

Education

High School Diploma with business/ accounting courses

Tools

Banking regulations knowledge

Job description

Veraban in Mexia, TX is seeking an Assistant Branch Manager to help run the daily operations of the branch and deliver a high level of customer service. You will assist in supervising staff, ensuring policy compliance and supporting budget goals.

The role includes opening/closing accounts, providing teller services, handling complex client issues, and leading staff development in a fast-paced retail banking environment.