Branch Operations Lead: Customer Growth & Service

JSC Federal Credit Union; Alvin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Wellby Financial in Houston area seeks an Assistant Branch Manager to support branch operations and drive customer-focused results. You will work closely with the Branch Manager to meet financial goals and uphold policies while coaching staff to deliver exceptional service.

The role emphasizes leadership, risk awareness, and leveraging digital options to serve members. Requires 3+ years in retail banking with strong communication and teamwork skills.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree in business, finance, or related field is preferred.

Responsibilities

• Assists Branch Manager to meet financial goals and deliver exceptional customer service.
• Oversees branch operations, staff assignments, and compliance with policies and procedures.
• Reviews branch reports and prepares performance data for management approval.
• Provides coaching, resolves issues, and supports sales and growth initiatives.

Skills

Customer service

Leadership

Communication

Financial acumen

Fraud awareness

Staff coaching

Education

High School Diploma or equivalent

Bachelor's degree in business/finance (preferred)

Tools

Microsoft Office Suite

CRM systems

Job description

Wellby Financial in Houston area seeks an Assistant Branch Manager to support branch operations and drive customer-focused results. You will work closely with the Branch Manager to meet financial goals and uphold policies while coaching staff to deliver exceptional service.

The role emphasizes leadership, risk awareness, and leveraging digital options to serve members. Requires 3+ years in retail banking with strong communication and teamwork skills.