Branch Operations Lead: Customer Experience

JPMorganChase; Tyler (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase in Tyler, TX, seeks a Branch Operations Lead to partner with the Branch Manager and supervise daily branch activities. You will ensure accurate transactions, maintain compliance, and foster relationships with clients while guiding staff to deliver outstanding service.

The role emphasizes loss prevention, self-service education, and collaboration with a dynamic team. Weekend/evening hours are required to meet branch needs.

Qualifications

• Adhere to policies, procedures and regulatory requirements.
• Maintain detail orientation and organizational skills.
• Lead with operational proficiency and collaboration.
• Educate branch team and partners to stay informed.
• Build meaningful client relationships and referrals.
• 1+ years retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch.
• Greet clients and assist with transactions while guiding lobby flow.
• Communicate clearly to understand and meet client needs.
• Lead branch operations, manage cash devices, and ensure policy compliance.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking access.
• Support loss control, compliance, and audits with the team.

Skills

Retail banking experience

Customer service

Policy compliance

Detail oriented

Leadership

Team collaboration

Client education

Communication

Weekend/evening availability

Education

High school diploma or equivalent

College degree or military equivalent

Job description

Chase in Tyler, TX, seeks a Branch Operations Lead to partner with the Branch Manager and supervise daily branch activities. You will ensure accurate transactions, maintain compliance, and foster relationships with clients while guiding staff to deliver outstanding service.

The role emphasizes loss prevention, self-service education, and collaboration with a dynamic team. Weekend/evening hours are required to meet branch needs.