Branch Operations & Guest Experience Lead

JPMorgan Chase & Co.

West Palm Beach (FL)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. in West Palm Beach is seeking a Branch Operations Lead to oversee daily branch activities and ensure accurate processing of client transactions. You will work with the Branch Manager to deliver outstanding service, maintain compliance, and support loss prevention initiatives.

The role emphasizes team leadership, client education, and promoting self-service options. The ideal candidate has 1+ years in retail banking, a high school diploma or GED, and proven ability to manage

Qualifications

1+ years of retail banking experience.
Weekend and evening availability.
High school diploma or GED.
Strong leadership and operational proficiency.

Responsibilities

Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
Greet clients entering the branch and assist with transactions; manage lobby flow and schedule meetings.
Engage clients with clear communication to understand needs and build trusted relationships.
Lead branch operations, including cashiering devices like the cash vault and ATM, ensuring policy compliance.
Introduce clients to the branch team to deliver seamless service and address financial needs.
Promote self-service options to simplify banking for clients.