Branch Operations Lead - Customer Experience & Compliance

JPMorganChase; Rocky Point (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to collaborate with the Branch Manager, ensuring a welcoming client experience and precise handling of transactions. You will drive lobby flow, manage cash devices, and guide clients to self-service options while maintaining compliance and loss control.

The role emphasizes leadership, staff development, and strong client relationships, with opportunities to improve operational efficiency and service quality in a busy branch environment.

Qualifications

• 1+ years of retail banking experience.
• Willing to work weekends and evenings.
• Strong understanding of policies and regulatory requirements.
• Proven leadership and staff mentoring abilities.
• Excellent client communication and relationship-building.

Responsibilities

• Collaborate with Branch Manager to create welcoming, high-service environment for clients.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Explain self-service options and guide clients to use digital tools.
• Lead branch operations, manage cash devices (cash vault, ATM), and ensure accuracy.
• Introduce clients to the team and assist with specialized financial needs.
• Ensure loss control, compliance, and audits are maintained.

Skills

Customer service

Leadership

Regulatory compliance

Team collaboration

Attention to detail

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to collaborate with the Branch Manager, ensuring a welcoming client experience and precise handling of transactions. You will drive lobby flow, manage cash devices, and guide clients to self-service options while maintaining compliance and loss control.

The role emphasizes leadership, staff development, and strong client relationships, with opportunities to improve operational efficiency and service quality in a busy branch environment.