Branch Operations Lead - Customer Experience & Compliance

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Worth invites experienced candidates to join as Branch Operations Lead, partnering with the Branch Manager to run daily branch activities, ensure accurate transactions, and deliver exceptional client service.

You will lead loss control, compliance, and audits, and promote self-service options while training staff to build lasting client relationships. We value adherence to bank policies and regulatory requirements, with a focus on accuracy, teamwork, and superior

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Detail-oriented and organized to handle multiple tasks.
• Strong leadership and operational proficiency to ensure transaction accuracy.
• Ability to educate and keep the branch team informed.
• Excels at building meaningful connections and engaging with clients.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Retail banking

Leadership

Attention to detail

Policy compliance

Client education

Relationship building

Education

High school diploma or GED

1+ years of retail banking experience

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Fort Worth invites experienced candidates to join as Branch Operations Lead, partnering with the Branch Manager to run daily branch activities, ensure accurate transactions, and deliver exceptional client service.

You will lead loss control, compliance, and audits, and promote self-service options while training staff to build lasting client relationships. We value adherence to bank policies and regulatory requirements, with a focus on accuracy, teamwork, and superior