Branch Operations Lead: Customer Experience & Compliance

Banco Santander (Brasil); Conshohocken (Montgomery County); On-site; USD 70,000 - 100,000; Full time

Job summary

Banco Santander (Brasil) is seeking a Branch Operations Manager in Conshohocken, PA to lead day-to-day branch operations, security, and customer service excellence. You will guide staff, monitor cash handling and audits, and ensure adherence to policies and regulatory requirements.

The role emphasizes data-driven decision making, collaboration with colleagues, and the ability to resolve issues quickly while maintaining a welcoming customer environment.

Qualifications

• High school diploma or GED is required.
• 3+ years in branch banking or operations.
• Experience with cash handling and audit logs.
• Strong customer service and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Understanding of policies, compliance and risk management.

Responsibilities

• Oversee branch operations to ensure efficiency and security.
• Manage lobby and customer flow; deliver outstanding service.
• Monitor cash handling, vault and ATM custody with audits.
• Coach tellers and staff; provide feedback and development guidance.
• Resolve customer issues promptly and escalate as needed.
• Use data to improve branch performance and customer experience.

Skills

Customer service

Cash handling

Data-driven decisions

Communication skills

Team coaching

Eligibility to work in US

Education

High school diploma, GED - Required

Tools

Microsoft Office

Job description

Banco Santander (Brasil) is seeking a Branch Operations Manager in Conshohocken, PA to lead day-to-day branch operations, security, and customer service excellence. You will guide staff, monitor cash handling and audits, and ensure adherence to policies and regulatory requirements.

The role emphasizes data-driven decision making, collaboration with colleagues, and the ability to resolve issues quickly while maintaining a welcoming customer environment.