Branch Operations Lead - Customer Experience & Risk

Banco Santander SA; Boyertown (Berks County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure efficient, secure branch operations while delivering outstanding customer experiences and developing the team. You will oversee risk controls, compliance, cash handling, lobby management, and escalations, guiding colleagues and using data-driven insights to improve performance across the branch.

Join a customer-focused environment that emphasizes collaboration, continuous improvement, and professional growth within a

Qualifications

• 3+ years of branch banking or related operations experience.
• 18+ months cash handling experience.
• 18+ months customer service in a high-volume, fast-paced environment.
• Strong knowledge of policies, compliance, risk management and loss prevention.
• Proficient in using digital tools to engage customers and improve service.

Responsibilities

• Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
• Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
• Enhance customer experience through smooth transaction processing and lobby management.
• Provide guidance and coaching to colleagues; support teller line and audits.
• Use data-driven insights to improve branch performance and operational efficiency.

Skills

Branch banking experience

Cash handling

Customer service excellence

Data-driven decision making

Compliance knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure efficient, secure branch operations while delivering outstanding customer experiences and developing the team. You will oversee risk controls, compliance, cash handling, lobby management, and escalations, guiding colleagues and using data-driven insights to improve performance across the branch.

Join a customer-focused environment that emphasizes collaboration, continuous improvement, and professional growth within a