Branch Operations Leader: Elevate Service & Compliance

Santander Group; Conshohocken (Montgomery County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager in Conshohocken, PA to lead daily branch operations, ensure security and risk controls, and deliver exceptional customer experiences.

You will oversee transactions, lobby management, and staff coaching, while using data-driven insights to optimize performance and guide decision-making. This role requires strong communication and a customer-focused mindset and may involve supporting nearby branches as needed.

Qualifications

• High school diploma or GED required.
• 3+ years in branch banking or related operations/support function; or 12+ months Santander experience related to essential functions.
• Endorsement by District Executive/Region leadership required.
• 18+ months cash handling experience required.
• Excellent customer service and ability to build relationships.
• Strong problem-solving and data-driven decision-making abilities.
• Knowledge of policies, compliance, risk management and loss prevention.

Responsibilities

• Oversee branch operations to ensure efficient, secure service and strong customer experience.
• Manage lobby operations and supervise cash handling, audits and teller support.
• Provide guidance, coaching and feedback to team members; escalate issues as needed.
• Maintain strong customer relationships and educate customers on digital self-service options.
• Use data to drive improvements in branch performance and operational efficiency.

Skills

Cash handling

Customer service

Communication

Data-driven decisions

Problem solving

Relationship building

Education

High school diploma, GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager in Conshohocken, PA to lead daily branch operations, ensure security and risk controls, and deliver exceptional customer experiences.

You will oversee transactions, lobby management, and staff coaching, while using data-driven insights to optimize performance and guide decision-making. This role requires strong communication and a customer-focused mindset and may involve supporting nearby branches as needed.