Branch Operations Leader — Elevate Service & Compliance

Santander Consumer USA Inc.; Conshohocken (Montgomery County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operations and outstanding customer experiences. You will oversee risk controls, cash handling, and lobby management while guiding team members and ensuring regulatory compliance.

The role emphasizes driving operational excellence, resolving issues promptly, and leveraging digital tools to engage customers. It may involve support across nearby branches as needed, including evenings and weekends.

Qualifications

• High school diploma or GED required for performing essential duties.
• Demonstrated cash handling and audit logging experience in a fast-paced environment.
• Strong interpersonal and communication skills with a customer-first mindset.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee risk controls and maintain audit logs to protect branch assets.
• Deliver elevated, personalized customer experiences and resolve issues promptly.
• Manage lobby flow and customer engagement, including digital channels.
• Support teller line and coach colleagues for accurate transactions.
• Communicate clearly with customers in person, phone, or online channels.
• Use data-driven insights to improve branch performance and efficiency.
• Collaborate with nearby branches as needed.

Skills

Excellent customer service

Cash handling

Relationship building

Communication skills

Data-driven decision making

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operations and outstanding customer experiences. You will oversee risk controls, cash handling, and lobby management while guiding team members and ensuring regulatory compliance.

The role emphasizes driving operational excellence, resolving issues promptly, and leveraging digital tools to engage customers. It may involve support across nearby branches as needed, including evenings and weekends.