Branch Operations Leader: Customer Experience & Compliance

Santander US; Conshohocken (Montgomery County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander US is seeking a Branch Operations Manager to ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.

You will oversee risk controls, cash handling, lobby management, and data-driven improvements to branch performance. Strong communication and problem-solving are essential, with flexibility for weekend/evening hours.

Qualifications

• 3+ years of branch banking or related operations experience.
• 12+ months Santander experience related to branch operations management.
• 18+ months cash handling experience.
• 18+ months customer service in a high-volume environment.
• Proficient in cash handling and maintaining audit logs.
• Excellent communication and relationship-building skills.
• Ability to use digital tools to engage customers.
• Data-driven decision making and knowledge of policies and risk.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficiency in basic math and computer skills.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee operational risk controls and vault/ATM custodianship.
• Maintain elevated customer experience with personalized service.
• Lobby management to optimize customer flow.
• Resolve customer issues promptly and effectively.
• Build relationships to foster loyalty and trust.

Skills

Branch operations experience

Customer service

Cash handling

Communication skills

Data-driven decision making

Policy/compliance knowledge

Problem solving

Digital tools proficiency

Multi-tasking

Integrity and professionalism

Education

High school diploma, GED

Tools

Microsoft Office

Job description

Santander US is seeking a Branch Operations Manager to ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.

You will oversee risk controls, cash handling, lobby management, and data-driven improvements to branch performance. Strong communication and problem-solving are essential, with flexibility for weekend/evening hours.