Branch Operations Lead: Elevate Service & Compliance

Banco Santander SA; Pennsylvania; On-site; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager for the Boyertown, PA branch to ensure efficient, secure operations and exceptional customer experiences. You will oversee risk controls, cash handling, and lobby management while coaching team members and resolving issues promptly.

The role emphasizes data-driven decisions, regulatory compliance, and strong communication with customers and staff to maintain high service standards.

Qualifications

• High school diploma or GED required.
• Strong customer service experience in a fast-paced environment.
• Knowledge of cash handling, risk controls, and audit logs.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee lobby management and support teller line for smooth operations.
• Maintain accurate audit logs and conduct regular cash counts.
• Use data to improve branch performance and customer experience.
• Provide guidance and escalation support to staff and customers.

Skills

Customer service

Problem solving

Data-driven decisions

Communication skills

Digital tools

Computer proficiency

Education

High school diploma

GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager for the Boyertown, PA branch to ensure efficient, secure operations and exceptional customer experiences. You will oversee risk controls, cash handling, and lobby management while coaching team members and resolving issues promptly.

The role emphasizes data-driven decisions, regulatory compliance, and strong communication with customers and staff to maintain high service standards.