Branch Operations Lead - Banking & Customer Care

Bank of Colorado; Berthoud (CO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid holidays

PTO days

Health insurance

401K with profit sharing

Job summary

Bank of Colorado is seeking a Branch Supervisor to support daily operations, ensure policy compliance, and deliver superior customer service. You will advise customers on a full range of bank services, assist with opening accounts, and perform teller functions as needed.

The role involves supervising staff, scheduling, conducting performance reviews, and providing training to meet branch goals and budgets. A strong knowledge of banking products and compliance is required.

Qualifications

• HS diploma or equivalent required.
• 2–3 years banking experience preferred.
• Ability to supervise branch staff and manage budgets.
• Knowledge of bank policies, deposit products, and regulatory requirements.

Responsibilities

• Assist operations and ensure adherence to bank policies.
• Advise customers on bank services, open accounts, and perform teller duties.
• Supervise staff, assign work, conduct performance reviews, and train employees.
• Promote bank services and participate in community activities.
• Handle customer service tasks: phone inquiries, closing accounts, order checks.
• Ensure branch compliance with policies; review reports and NSFs.
• Assist with budget preparation.
• Maintain regular attendance.
• Perform other duties as assigned.

Skills

Customer service

Supervising staff

Bank operations

Communication skills

Training staff

Attention to accuracy

Education

High school diploma or equivalent

Job description

Bank of Colorado is seeking a Branch Supervisor to support daily operations, ensure policy compliance, and deliver superior customer service. You will advise customers on a full range of bank services, assist with opening accounts, and perform teller functions as needed.

The role involves supervising staff, scheduling, conducting performance reviews, and providing training to meet branch goals and budgets. A strong knowledge of banking products and compliance is required.