Branch Operations Lead & Customer Experience Manager

Boulder Connect; Saint Peters (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

Boulder Connect in Saint Peters, MO is seeking a branch role focused on daily operations, customer service excellence, and coaching banking staff. The position emphasizes achieving sales and service goals while maintaining strict regulatory compliance and security standards.

The role also involves supporting community engagement and collaborating with leadership to boost branch performance and client satisfaction.

Qualifications

• Strong leadership and team management abilities.
• Excellent customer service and problem-solving skills.
• Knowledge of banking products, policies, and compliance standards.
• Ability to build relationships and work collaboratively.
• Community-oriented mindset with integrity and teamwork focus.

Responsibilities

• Support daily branch operations and lead frontline staff to deliver exceptional service
• Assist in achieving sales and service goals while coaching banking team members
• Ensure compliance with banking policies, security standards, and regulatory requirements
• Contribute to deposit and loan growth initiatives
• Resolve complex customer issues and foster strong client relationships
• Support community engagement and local initiatives
• Partner with leadership to enhance branch performance and client satisfaction

Skills

Leadership

Customer service

Banking policies

Relationship building

Community mindedness

Job description

Boulder Connect in Saint Peters, MO is seeking a branch role focused on daily operations, customer service excellence, and coaching banking staff. The position emphasizes achieving sales and service goals while maintaining strict regulatory compliance and security standards.

The role also involves supporting community engagement and collaborating with leadership to boost branch performance and client satisfaction.