Branch Operations Lead: Elevate Client Experience

Aumni; Aurora (CO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Restaurant potential

Job summary

Chase is seeking a Branch Operations Lead in Aurora, CO to partner with the Branch Manager and frontline staff to deliver exceptional client experiences. You will guide daily branch operations, monitor compliance, and help clients access self-service options while building trusted relationships.

In this role, you will lead the lobby, supervise cash handling, ensure accuracy, and uphold bank policies. You will educate the team, promote a welcoming atmosphere, and drive loss control and audit

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school degree, GED, or foreign equivalent.
• 6+ months of Associate Banker experience.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Skills

Customer service

Leadership

Regulatory compliance

Attention to detail

Team training

Client relationship

Education

High school diploma or GED

College degree

Job description

Chase is seeking a Branch Operations Lead in Aurora, CO to partner with the Branch Manager and frontline staff to deliver exceptional client experiences. You will guide daily branch operations, monitor compliance, and help clients access self-service options while building trusted relationships.

In this role, you will lead the lobby, supervise cash handling, ensure accuracy, and uphold bank policies. You will educate the team, promote a welcoming atmosphere, and drive loss control and audit