Branch Operations Leader — Elevate Customer Experience

JP Morgan Chase; Boulder (CO); On-site; USD 31,657 - 43,711; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

A leading financial services firm in Boulder is seeking a Branch Operations Lead to enhance client experiences and manage operations in the branch. You will be responsible for introducing clients to banking services, leading operations, and ensuring adherence to policies. The ideal candidate will have retail banking experience and strong leadership skills, with a commitment to excellent client relationships. This full-time role offers competitive pay and growth opportunities in a vibrant community environment.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere.
• Greet clients warmly and assist with transactions.
• Lead branch operations, manage cash devices.
• Simplify clients' banking experience with self-service options.
• Work closely with the Branch Manager to ensure smooth operations.

Skills

Detail-oriented

Leadership skills

Client engagement

Organizational skills

Communication skills

Education

High school degree, GED, or foreign equivalent

Job description

A leading financial services firm in Boulder is seeking a Branch Operations Lead to enhance client experiences and manage operations in the branch. You will be responsible for introducing clients to banking services, leading operations, and ensuring adherence to policies. The ideal candidate will have retail banking experience and strong leadership skills, with a commitment to excellent client relationships. This full-time role offers competitive pay and growth opportunities in a vibrant community environment.