Branch Operations & Customer Experience Lead

First Citizens Bank; Prosperity (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Lead to support the branch sales or service manager in the operational management of the branch, processing teller transactions and customer service requests.

You will educate customers on bank capabilities and refer sales opportunities to the appropriate partner, helping the branch team achieve its goals and contribute to overall branch success.

Qualifications

• Bachelor's Degree or equivalent required; relevant experience may supplement education.
• Experience in financial services, bank operations, or branch management preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Service standards: support branch manager and team to deliver value to customers and drive referrals.
• Operations and administration: comply with regulations and bank policies to manage risks and ensure efficiency.

Skills

Financial literacy

Retail banking products

Operations management

Training Others

Branch Banking Operations

Written & Verbal Communication

Banking Regulations & Compliance

Customer service

Education

Bachelor's Degree

High School Diploma or GED or Equivalent with 2 years experience

Job description

First Citizens Bank is seeking an Operations Services Lead to support the branch sales or service manager in the operational management of the branch, processing teller transactions and customer service requests.

You will educate customers on bank capabilities and refer sales opportunities to the appropriate partner, helping the branch team achieve its goals and contribute to overall branch success.