Branch Operations Coordinator – Customer Care & Process

WillScot; Tampa (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Job summary

WillScot is seeking a Branch Coordinator to manage office duties, ensure safety, and support customer service at the Tampa branch. You will greet visitors, manage deliveries, handle calls, and coordinate with the Collections team to resolve issues while maintaining efficient branch operations.

Responsibilities include AP processing, reporting, PO management, month-end close, inventory control, and onboarding support. Travel may be required; WillScot offers a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Experience with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and active listening.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving for positive outcomes.
• Experience building sustainable relationships and trust with vendors.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist visitors; direct vendors for deliveries or retrievals.
• Manage inbound calls and branch notifications to procedures and policies.
• Collaborate with Collections to resolve customer concerns to satisfactory resolution.
• Oversee end-to-end Customer Service process for exceptional delivery of service.
• Facilitate efficient Delivery and Return processes for seamless operations.
• Utilize NPS feedback to identify and drive process improvements.
• Build relationships with vendors and customers through proactive communication.
• Manage Location Accounts Payable: investigate invoices vs. POs and reconcile.
• Issue/receive POs and prepare reporting per policy.
• Manage Month-End Close processes: D&I reports and fleet inventory reconciliation.
• Assist with onboarding new hires and HR collaboration.

Skills

Customer service

Vendor communication

Time management

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

College degree

Tools

Salesforce

SAP

Tableau

Smartsheets

Hyperion

Teams/Zoom

Job description

WillScot is seeking a Branch Coordinator to manage office duties, ensure safety, and support customer service at the Tampa branch. You will greet visitors, manage deliveries, handle calls, and coordinate with the Collections team to resolve issues while maintaining efficient branch operations.

Responsibilities include AP processing, reporting, PO management, month-end close, inventory control, and onboarding support. Travel may be required; WillScot offers a comprehensive benefits package.