Branch Operations & Service Coordinator

WillScot; Port Reading (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Job summary

WillScot, a leader in temporary space solutions, seeks a Branch Coordinator in Port Reading, NJ. You will manage office duties and procedures to create an efficient branch environment, focusing on organizational effectiveness, communications, and safety.

You will handle customer service, appointments, vendor coordination, PO processing, and month-end closings while supporting onboarding and IT needs for branch staff. Strong communication and multitasking are essential.

Qualifications

• High School Diploma or GED required.
• 3+ years of applicable experience requested.
• MS Office (Excel/Word/Outlook) proficiency.
• Experience working with customers and vendors via phone/email/Zoom.
• Strong service orientation and active listening.
• Excellent oral/written communication skills.
• Vendor negotiation experience (price, timing, etc.).
• Ability to meet deadlines in a fast-paced environment.
• Experience building relationships with vendors through open communication.
• Ability to manage multiple changing priorities; occasional travel may be required.

Responsibilities

• Ensure environmental health and safety policies are followed.
• Greet and assist visitors; manage deliveries and vendor access.
• Coordinate inbound calls and branch communications per policy.
• Collaborate with Collections to resolve customer issues.
• Oversee end-to-end customer service processes for efficiency.
• Manage delivery/return processes for smooth operations.
• Prepare PO reporting and reconcile discrepancies with POs.
• Oversee month-end close activities including D&I reports and OSHA/DOT risk reporting.
• Maintain office and facilities duties: supplies, IT help desk, mail handling, timeclock reporting, onboarding support.

Skills

Customer service

Vendor relations

Communication

Time management

MS Office

Attention to detail

Multitasking

Education

High School Diploma or GED

College Degree (Preferred)

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot, a leader in temporary space solutions, seeks a Branch Coordinator in Port Reading, NJ. You will manage office duties and procedures to create an efficient branch environment, focusing on organizational effectiveness, communications, and safety.

You will handle customer service, appointments, vendor coordination, PO processing, and month-end closings while supporting onboarding and IT needs for branch staff. Strong communication and multitasking are essential.