Branch Operations Leader: Service, Admin & Inventory

WillScot; Moody (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

WillScot is seeking a Branch Coordinator to support daily office operations, streamline customer service, and manage PO and AP duties at the Moody branch. You will greet visitors, coordinate deliveries, and ensure smooth end-to-end service while collaborating with HR, Collections, and vendors.

This role requires strong communication skills, vendor negotiation experience, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 3+ years of applicable experience.
• MS Office (Excel/Word/Outlook) proficiency.
• Experience communicating with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation with active listening.
• Excellent oral and written communication skills.
• Vendor negotiation experience (price, timing, etc.).
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Creative problem solving and relationship-building with vendors.
• Ability to manage multiple changing priorities in a fast-paced setting.

Responsibilities

• Manage office duties and procedures to maintain an efficient branch environment.
• Greet visitors, direct vendors and manage deliveries or retrievals.
• Handle inbound calls and branch notifications per guidelines.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service processes and delivery/return flows.
• Utilize NPS feedback to drive process improvements.
• Establish sustainable relationships with vendors and customers through proactive communication.
• Process Location Accounts Payable, investigate invoice discrepancies, and manage local service contracts.
• Prepare PO reporting, issue/receive POs, and close month-end processes.
• Support IT help desk, onboard new hires with HR, and manage office supplies.

Skills

Customer service

MS Office

Communication

Vendor negotiation

Time management

Problem solving

Relationship building

Education

High school diploma or GED

College Degree (preferred)

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot is seeking a Branch Coordinator to support daily office operations, streamline customer service, and manage PO and AP duties at the Moody branch. You will greet visitors, coordinate deliveries, and ensure smooth end-to-end service while collaborating with HR, Collections, and vendors.

This role requires strong communication skills, vendor negotiation experience, and the ability to multitask in a fast-paced environment.