Branch Coordinator

WillScot; Moody (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

WillScot is seeking a Branch Coordinator to support daily office operations, streamline customer service, and manage PO and AP duties at the Moody branch. You will greet visitors, coordinate deliveries, and ensure smooth end-to-end service while collaborating with HR, Collections, and vendors.

This role requires strong communication skills, vendor negotiation experience, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 3+ years of applicable experience.
• MS Office (Excel/Word/Outlook) proficiency.
• Experience communicating with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation with active listening.
• Excellent oral and written communication skills.
• Vendor negotiation experience (price, timing, etc.).
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Creative problem solving and relationship-building with vendors.
• Ability to manage multiple changing priorities in a fast-paced setting.

Responsibilities

• Manage office duties and procedures to maintain an efficient branch environment.
• Greet visitors, direct vendors and manage deliveries or retrievals.
• Handle inbound calls and branch notifications per guidelines.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service processes and delivery/return flows.
• Utilize NPS feedback to drive process improvements.
• Establish sustainable relationships with vendors and customers through proactive communication.
• Process Location Accounts Payable, investigate invoice discrepancies, and manage local service contracts.
• Prepare PO reporting, issue/receive POs, and close month-end processes.
• Support IT help desk, onboard new hires with HR, and manage office supplies.

Skills

Customer service

MS Office

Communication

Vendor negotiation

Time management

Problem solving

Relationship building

Education

High school diploma or GED

College Degree (preferred)

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here. As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include:
• Reconciliation of delivery and installation (D&I) reports,
• Risk management reporting (accidents, OSHA, DOT, etc.)
• Fleet inventory reconciliation.
• General office/facilities/administrative duties to include:
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Receiving and distributing incoming mail and/or deliverables.
• Facilitating location employee timeclock use and reporting
• Collaborating with HR and Managers in onboarding new hires.
• Other duties as assigned.

Inventory & Material Coordination (as applicable):

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma or GED
• 3 or more yearsa applicable experience
• MS Office (Excel/Word/Outlook) proficiency
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening,
• Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred:

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

Personal Characteristics:

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

This posting is for a(n) Existing Position.