Branch Operations Leader — Fleet, Inventory & Service

WillScot; North Little Rock (AR); On-site; USD 70,000 - 95,000; Full time

Job summary

WillScot is seeking a Branch Operations Manager to lead our branch operations, production, and customer service efforts. You will oversee the workforce, safety, inventory, and budget compliance, while driving efficient delivery of revenue activities across the branch.

Qualified candidates will have 5+ years managing direct reports in a service or manufacturing environment or 2 years with WillScot, plus strong problem-solving and vendor relations skills. Excellent communication required.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 5 years' experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot.
• Experience managing a unit or departmental budget. OR 2 years of experience with WillScot.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.
• Preferred: Experience working with customers; Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Responsibilities

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator.
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.).
• Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

Skills

Follow directions

Deadline oriented

Creative problem solving

Vendor relationship building

Multi-tasking

Customer experience

Education

High school diploma or GED

3 years of applicable experience

5 years managing direct reports or 2 years with WillScot

Tools

Salesforce.com

SAP

Tableau

Hyperion

Smartsheets

Job description

WillScot is seeking a Branch Operations Manager to lead our branch operations, production, and customer service efforts. You will oversee the workforce, safety, inventory, and budget compliance, while driving efficient delivery of revenue activities across the branch.

Qualified candidates will have 5+ years managing direct reports in a service or manufacturing environment or 2 years with WillScot, plus strong problem-solving and vendor relations skills. Excellent communication required.