Branch Operations & Client Services Lead

WillScot; Corpus Christi (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package including medical,_d-

Paid time off including company holyd

Tuition reimbursement

Retirement savings plan with company 2

Job summary

WillScot, a leading provider of portable workspace solutions in North America, seeks a Branch Coordinator to manage office duties and maintain an efficient branch environment. The role covers customer service, accounts payable, inventory control, and onboarding in a fast-paced setting.

You will support deliveries, vendor coordination, and internal communications while ensuring compliance with EH&S policies. Occasional travel may be required, and the team values proactive, clear communication.

Qualifications

• High school diploma or GED required.
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and active listening.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving for positive outcomes.
• Experience building sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Greet visitors and direct vendors for deliveries.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate with Collections to resolve customer concerns or disputes.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize NPS feedback to identify and drive process improvement.
• Build sustainable relationships with vendors and customers through open communication.
• Manage Location Accounts Payable, invoices, and POs.
• Support Month-End Close processes and inventory reconciliation.
• Assist with onboarding new hires and HR coordination.

Skills

Customer service

Communication

Time management

Problem solving

Relationship building

Multitasking

Active listening

Education

High school diploma or GED

College Degree

Tools

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot, a leading provider of portable workspace solutions in North America, seeks a Branch Coordinator to manage office duties and maintain an efficient branch environment. The role covers customer service, accounts payable, inventory control, and onboarding in a fast-paced setting.

You will support deliveries, vendor coordination, and internal communications while ensuring compliance with EH&S policies. Occasional travel may be required, and the team values proactive, clear communication.