Branch Operations Coordinator

WillScot; Vacaville (CA); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Retirement plan with company match

Paid time off

Job summary

WillScot is hiring a Branch Coordinator to manage office duties, customer service, and accounting tasks at our Solano/Fairfield area branch. You will greet visitors, manage calls, coordinate with vendors, and support HR onboarding while ensuring safety and efficiency in daily operations.

This role supports location accounts payable, inventory, and end-to-end service processes. Occasional travel may be required; strong communication and multitasking are essential to succeed.

Qualifications

• High school diploma or GED required.
• Experience with customers and vendors via phone/email/Zoom.
• Strong service orientation and active listening.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Experience building sustainable relationships with vendors through proactive communication.
• Ability to manage multiple changing priorities.

Responsibilities

• Comply with Environmental Health & Safety Policies.
• Greet and assist visitors; direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and notifications; follow communication procedures and policies.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service process for exceptional service.
• Facilitate efficient Delivery and Return processes.
• Use NPS feedback to identify process improvements.
• Build relationships with vendors and customers through open communication.
• Manage Location Accounts Payable; reconcile invoices and POs.
• Prepare PO reporting and documentation; issue/receive POs.
• Oversee Month-End Close; reconcile delivery and installation reports and inventory.
• Handle general office duties and IT Help Desk support as needed.
• Assist with branch inventories and VAPS inventory.

Skills

Customer service

Communication

Active listening

Time management

Vendor relations

Education

High school diploma or GED

College degree

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot is hiring a Branch Coordinator to manage office duties, customer service, and accounting tasks at our Solano/Fairfield area branch. You will greet visitors, manage calls, coordinate with vendors, and support HR onboarding while ensuring safety and efficiency in daily operations.

This role supports location accounts payable, inventory, and end-to-end service processes. Occasional travel may be required; strong communication and multitasking are essential to succeed.