Branch Operations & Service Lead

WillScot; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition reimbursement

Retirement savings plan with company 


Job summary

WillScot is seeking a Branch Coordinator to manage office duties and procedures, supporting organizational effectiveness, communication, and safety at a busy location. You will greet visitors, handle deliveries, manage calls, and coordinate with HR and managers on onboarding, while ensuring compliance with policies and safety standards.

The role covers accounts payable, PO management, inventory coordination, and collaboration with multiple teams to maintain efficient branch operations.

Qualifications

• High school diploma or GED; college degree preferred.
• 3+ years of applicable experience.
• MS Office proficiency (Excel/Word/Outlook).
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and active listening; excellent oral/written communication.
• Vendor negotiation experience (price, timing, etc.).
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience building sustainable relationships and proactive communication.
• Ability to manage multiple changing priorities.

Responsibilities

• Greet and assist visitors; direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications following procedures and policies.
• Collaborate with Collections to resolve customer concerns to a satisfactory resolution.
• Oversee end-to-end Customer Service process for exceptional service delivery.
• Facilitate efficient Delivery and Return processes for seamless operations.
• Use NPS feedback to identify and drive process improvements.
• Build relationships with vendors and customers through proactive communication.

Skills

Customer service

Vendor negotiation

Communication

Time management

Problem solving

Education

High school diploma or GED

College degree (preferred)

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot is seeking a Branch Coordinator to manage office duties and procedures, supporting organizational effectiveness, communication, and safety at a busy location. You will greet visitors, handle deliveries, manage calls, and coordinate with HR and managers on onboarding, while ensuring compliance with policies and safety standards.

The role covers accounts payable, PO management, inventory coordination, and collaboration with multiple teams to maintain efficient branch operations.