Branch Operations & Client Experience Leader

Bank of America; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking a dynamic leader to oversee teller line operations and drive client experience across the financial center. This role focuses on coaching, performance management, and achieving branch targets while complying with laws and regulations.

You will supervise client traffic, develop staff, and implement market initiatives. Weekend/extended hours may be required; 40 hours per week in office-based environment.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• Experience in financial services industry is desirable.
• Bilingual skills are desirable.

Responsibilities

• Overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance.
• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Jacksonville, FL is seeking a dynamic leader to oversee teller line operations and drive client experience across the financial center. This role focuses on coaching, performance management, and achieving branch targets while complying with laws and regulations.

You will supervise client traffic, develop staff, and implement market initiatives. Weekend/extended hours may be required; 40 hours per week in office-based environment.