Client Experience & Operations Leader

Bank of America; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank of America in Jacksonville is seeking an experienced Branch Operations Leader to oversee teller line functions, ensure policy adherence, and drive branch performance. You will manage client traffic, coach staff, and implement market initiatives.

The role requires a High School Diploma or GED, strong customer service focus, and the ability to work weekends. You will collaborate across teams to deliver a world-class client experience and compliant operations.

Qualifications

• High school diploma or GED required.
• Experience in financial services preferred.
• Willing to work weekends and extended hours.

Responsibilities

• Oversees teller line operations, policy adherence, and branch performance.
• Manages client traffic, engages clients, and fosters client retention.
• Drives branch results through management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging staff on business strategy.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Jacksonville is seeking an experienced Branch Operations Leader to oversee teller line functions, ensure policy adherence, and drive branch performance. You will manage client traffic, coach staff, and implement market initiatives.

The role requires a High School Diploma or GED, strong customer service focus, and the ability to work weekends. You will collaborate across teams to deliver a world-class client experience and compliant operations.