Financial Center Leader – Client Experience & Operations

Bank of America; Montville (CT); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Pay transparency details

Benefits eligible

Job summary

Bank of America seeks a financially centered leader to manage a financial center, overseeing teller line operations and daily policy adherence while driving improvements in performance and client experience. You will provide leadership in the absence of senior team members and coordinate with market leaders on initiatives.

The role emphasizes strong relationship building, process discipline, and the ability to navigate a fast-paced environment.

Qualifications

• Required Qualifications: enthusiastic self-starter with strong work ethic and client focus.
• Collaborates effectively to build relationships and deliver client value.
• Delivers an experience that improves clients' financial lives and resolves problems independently when needed.
• Communicates clearly and confidently with all clients and adapts to new information.
• Learns new technology platforms, applies critical thinking, and solves problems.
• Follows established processes to ensure compliance and right outcomes for clients and the bank.
• Manages complexity, prioritizes tasks, and executes in a fast-paced environment.
• Interprets performance results and holds others accountable to results.
• Willing to work weekends or extended hours at various centers within reasonable distance.

Responsibilities

• Manages client traffic, routing clients and fostering client retention.
• Oversees business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Drives market initiatives prescribed by market leaders.
• Leads operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a financially centered leader to manage a financial center, overseeing teller line operations and daily policy adherence while driving improvements in performance and client experience. You will provide leadership in the absence of senior team members and coordinate with market leaders on initiatives.

The role emphasizes strong relationship building, process discipline, and the ability to navigate a fast-paced environment.