Financial Center Lead - Customer Experience & Ops

Bank of America; Chesapeake (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

Bank of America is seeking a financial-center leader responsible for overseeing daily teller operations, policy adherence, and overall FC performance. The role requires guiding the center in leadership, client experience, and compliance while ensuring effective execution and weekend/extended-hour availability.

This position emphasizes collaboration with senior team members, driving responsible growth and delivering for clients and teammates within an in-office culture with some flexibility based

Qualifications

• Self-starter with strong work ethic and results focus.
• Effective communicator and relationship builder.
• Able to identify client solutions and resolve problems independently.
• Learns new information and technology platforms quickly.
• Follows processes and complies with laws and regulations.
• Can manage multiple tasks in a fast-paced environment.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service

Management

Performance Management

Talent Development

Business Operations

Recruiting

Sales Performance

Risk Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a financial-center leader responsible for overseeing daily teller operations, policy adherence, and overall FC performance. The role requires guiding the center in leadership, client experience, and compliance while ensuring effective execution and weekend/extended-hour availability.

This position emphasizes collaboration with senior team members, driving responsible growth and delivering for clients and teammates within an in-office culture with some flexibility based