Financial Center Manager: Lead Client Experience & Operations

Bank of America; Cartersville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Banking Center Manager to lead daily operations, oversee teller performance, and drive client experience. You will coach staff, manage market initiatives, and ensure policy adherence to deliver strong results in a fast-paced environment.

Ideal candidates have a passion for customer service, the ability to work weekends or extended hours, and a track record of coaching and leadership in financial services.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Experience in financial services is a plus.
• Strong focus on client experience and compliance.

Responsibilities

• Manages client traffic and routes clients to maximize retention.
• Drives operational excellence through coaching and routines.
• Delivers a world-class client experience and supports market initiatives.
• Leads the financial center when teammates are absent.
• Ensures adherence to policies and procedures.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Banking Center Manager to lead daily operations, oversee teller performance, and drive client experience. You will coach staff, manage market initiatives, and ensure policy adherence to deliver strong results in a fast-paced environment.

Ideal candidates have a passion for customer service, the ability to work weekends or extended hours, and a track record of coaching and leadership in financial services.