Financial Center Lead: Client Experience & Operations

National Black MBA Association; Prescott Valley, Northern (AZ, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Bank of America in the United States is seeking a Financial Center Manager to lead a financial center, oversee teller operations, ensure policy adherence, and drive performance. You will step into leadership when teammates are absent and coordinate with senior team members to maintain smooth operations.

The role requires weekend/extended hours support, strong relationship-building, and the ability to deliver an exceptional client experience while complying with applicable laws and regulations.

Qualifications

• Enthusiastic self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Client traffic management

Coaching

Customer service management

Leadership

Communication

Problem solving

Attention to detail

Time management

Tools

CRM platforms

MS Office

Job description

Bank of America in the United States is seeking a Financial Center Manager to lead a financial center, oversee teller operations, ensure policy adherence, and drive performance. You will step into leadership when teammates are absent and coordinate with senior team members to maintain smooth operations.

The role requires weekend/extended hours support, strong relationship-building, and the ability to deliver an exceptional client experience while complying with applicable laws and regulations.