Financial Center Lead: Client Experience & Operations

National Black MBA Association; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily teller operations, client flow, and service excellence. The role requires coordinating staff, ensuring policy adherence, and driving performance improvements across the center.

The candidate will lead by example, coach team members, and collaborate with senior leaders to achieve market goals. Weekend/extended hours are possible, with travel within a reasonable distance and Spanish bilingual ability preferred.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients and can resolve problems independently or with others as needed
• Communicates effectively and confidently with clients
• Learns and adapts to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines to do what is right, compliant with laws
• Manages complexity, prioritizes tasks, delegates and executes in a fast-paced environment
• Interprets performance results and drives opportunities, holding others accountable
• Can work weekends and extended hours as scheduled
• Bilingual Spanish required

Responsibilities

• Manages client traffic, engaging and routing clients and fostering client retention
• Manages business results through formal management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and ensures effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America is seeking a Financial Center Manager to oversee daily teller operations, client flow, and service excellence. The role requires coordinating staff, ensuring policy adherence, and driving performance improvements across the center.

The candidate will lead by example, coach team members, and collaborate with senior leaders to achieve market goals. Weekend/extended hours are possible, with travel within a reasonable distance and Spanish bilingual ability preferred.