Branch Operations & Client Experience Lead

JPMorganChase; Wethersfield (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase in a Connecticut branch seeks a Branch Operations Lead to oversee daily operations, guide the team, and ensure compliant, high-quality client service. You will drive branch performance, foster customer relationships, and promote self-service options for a seamless banking experience.

The role emphasizes adherence to policies, leadership in operations, and collaboration with the Branch Manager to meet regulatory and service standards in a busy community banking environment.

Qualifications

• 1+ years of retail banking experience.
• Strong adherence to bank policies and regulatory requirements.
• Ability to work weekends and evenings.
• Excellent customer service and communication skills.

Responsibilities

• Assist clients with transactions and lobby flow.
• Greet clients and build trusted relationships.
• Lead branch operations and ensure transaction accuracy.
• Promote self-service options to simplify banking.
• Support loss control, compliance, and audits.
• Coordinate with Branch Manager on operations.

Skills

Customer service

Detail orientation

Leadership

Communication

Client relations

Retail banking experience

Flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in a Connecticut branch seeks a Branch Operations Lead to oversee daily operations, guide the team, and ensure compliant, high-quality client service. You will drive branch performance, foster customer relationships, and promote self-service options for a seamless banking experience.

The role emphasizes adherence to policies, leadership in operations, and collaboration with the Branch Manager to meet regulatory and service standards in a busy community banking environment.