Branch Operations & Client Experience Lead

JPMorganChase; Gilbert (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to drive a welcoming branch experience, manage lobby flow, and support branch operations. You’ll lead with a focus on policy adherence and client satisfaction, partnering with the Branch Manager to uphold service quality and regulatory compliance.

You will educate staff, build lasting client relationships, and promote self-service options to enhance banking convenience, including weekend/evening hours as needed.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen attention to detail and organizational skills.
• Lead with strong operations proficiency and transaction accuracy.
• Educate branch team and partners to stay connected and informed.
• Build meaningful client relationships and refer to experts as needed.
• 1+ years of retail banking experience.
• Ability to work weekend and evening branch hours.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand and fulfill client needs; check in waiting queue.
• Lead branch ops: cash vault, ATM, and adhere to bank policies.
• Introduce clients to the branch team to deliver seamless service.
• Encourage use of self-service options for 24/7 access to accounts.
• Support loss control, compliance, and audits in branch ops.

Skills

Policy compliance

Detail oriented

Leadership and operations

Customer education

Relationship building

Retail banking experience

Weekend/evening hours availability

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to drive a welcoming branch experience, manage lobby flow, and support branch operations. You’ll lead with a focus on policy adherence and client satisfaction, partnering with the Branch Manager to uphold service quality and regulatory compliance.

You will educate staff, build lasting client relationships, and promote self-service options to enhance banking convenience, including weekend/evening hours as needed.