Branch Experience Lead – Operations & Service

JPMorganChase; Denton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, manage daily branch operations, and uphold regulatory standards. You will guide staff, handle cash and service flows, and promote self-service tools to enhance customer satisfaction.

The role requires leadership and strong communication, with 1+ years of retail banking and availability for weekends/evenings.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and ability to stay organized.
• Proven leadership and operational proficiency to ensure transaction accuracy.
• Ability to educate the branch team and keep partners informed.
• Excel at building meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Communicate clearly to understand client needs and guide them effectively.
• Lead branch operations, including handling cash devices like vaults and ATMs, while ensuring policy compliance.
• Introduce clients to the branch team to deliver coordinated service and meet financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations with loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Detail orientation

Communication

Education

High school diploma

College degree or military equivalent (preferred)

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, manage daily branch operations, and uphold regulatory standards. You will guide staff, handle cash and service flows, and promote self-service tools to enhance customer satisfaction.

The role requires leadership and strong communication, with 1+ years of retail banking and availability for weekends/evenings.