Branch Operations & Client Experience Lead

JPMorganChase; Cumming (GA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement savings plan (401k)

Tuition reimbursement

Mental health support

Zusammenfassung

JPMorgan Chase seeks a Branch Operations Lead in a Chase branch in Georgia. You will partner with the Branch Manager to deliver an exceptional client experience while upholding bank policies and controls.

Your day includes welcoming clients, guiding transactions, promoting self-service tools, and leading branch operations with a focus on accuracy and compliance. You will also train and empower the branch team and manage loss prevention and audits.

Qualifikationen

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Leadership and operational proficiency to ensure transaction accuracy.
• Educate the branch team and partners to stay informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs.
• Lead branch operations, manage cash devices, and ensure policy adherence.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to enable 24/7 access to accounts.
• Support loss control, compliance, and audits to keep the branch secure.

Kenntnisse

Regulatory compliance

Detail-oriented

Leadership

Client education

Relationship building

Retail banking experience

High school diploma

Flexible hours

Ausbildung

High school diploma or GED

Associate degree or military equivalent

Tools

CRM

Jobbeschreibung

JPMorgan Chase seeks a Branch Operations Lead in a Chase branch in Georgia. You will partner with the Branch Manager to deliver an exceptional client experience while upholding bank policies and controls.

Your day includes welcoming clients, guiding transactions, promoting self-service tools, and leading branch operations with a focus on accuracy and compliance. You will also train and empower the branch team and manage loss prevention and audits.