Branch Operations & Client Experience Lead

JP Morgan Chase; Big Creek (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead in Georgia to partner with the Branch Manager and team to deliver exceptional client experiences while upholding regulatory requirements.

You will guide daily branch operations, support staffing and training, and ensure accurate transactions. The role emphasizes service excellence, loss control, and adherence to bank policies in a fast-paced environment.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain detail orientation and organization to juggle tasks.
• Lead and support branch team to ensure accurate transactions.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and build trusted relationships.
• Lead branch operations including cash vault and ATM management.
• Introduce clients to the team to deliver seamless, caring service.
• Promote self-service options to simplify banking for clients.
• Support branch operations with loss control, compliance and audits.

Skills

Leadership

Customer service

Attention to detail

Policy compliance

Communication

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

Cash handling equipment

ATM operations

Job description

JP Morgan Chase is seeking a Branch Operations Lead in Georgia to partner with the Branch Manager and team to deliver exceptional client experiences while upholding regulatory requirements.

You will guide daily branch operations, support staffing and training, and ensure accurate transactions. The role emphasizes service excellence, loss control, and adherence to bank policies in a fast-paced environment.