Branch Onboarding & Coaching Specialist

First Interstate Bank; Watertown (SD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO in addition to holidays

Student debt repayment program

401(k) retirement plan with match

Community involvement

Job summary

First Interstate Bank in Des Moines, IA is seeking a Community Market Specialist to partner with branch leaders, support onboarding, field coaching, and training reinforcement across markets.

You will help identify trends, improve processes, and reduce operational risk while ensuring consistent execution of standards and strong client experience. This role emphasizes collaboration, regulatory awareness, and leadership presence.

Qualifications

• Knowledge of banking regulations, risk management, and audit readiness.
• Ability to manage multiple priorities and maintain records with accuracy.
• Experience delivering training and providing real-time feedback to employees.

Responsibilities

• Lead onboarding, role transitions, and development for new and promoted employees.
• Assess talent readiness and support market goals related to client experience and growth.
• Visit branches to coach, train, and reinforce standards and controls.
• Monitor performance indicators and develop action plans addressing risks.
• Collaborate with leaders to implement enterprise initiatives and process improvements.

Skills

Regulatory knowledge

Attention to detail

Time management

Coaching & training

Change management

Communication

Cross-functional collaboration

Risk management

Documentation

Education

HS Diploma or GED

Bachelor’s Degree in Business/Finance preferred

4-6 years banking experience

Tools

MS Office

Job description

First Interstate Bank in Des Moines, IA is seeking a Community Market Specialist to partner with branch leaders, support onboarding, field coaching, and training reinforcement across markets.

You will help identify trends, improve processes, and reduce operational risk while ensuring consistent execution of standards and strong client experience. This role emphasizes collaboration, regulatory awareness, and leadership presence.