Community Market Training & Onboarding Coach

First Interstate Bank; Holdrege (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous PTO (paid time off)

Student debt employer repayment

401(k) retirement plan with 6% match

Job summary

First Interstate Bank is actively seeking a Community Market Specialist to partner with branch and market leaders, driving onboarding readiness and standard execution across Nebraska branches. The role emphasizes coaching, training reinforcement, and identifying trends to strengthen the client experience.

You will support enterprise initiatives, communicate changes, and help reduce operational risk through targeted coaching and documentation. Strong collaboration across markets is essential.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in Business, Finance, or a related field preferred.
• 4-6 years banking or related experience and/or equivalent combination of education and experience required.

Responsibilities

• Leads onboarding, role transitions, and development support across markets with consistent training and certification requirements.
• Partners with leaders to assess talent readiness, align on performance priorities, and support client experience and growth goals.
• Conducts branch visits to evaluate standards, provide coaching, and reinforce service quality, referrals, and controls.
• Provides coaching through observations, reviews, and documentation checks to improve accuracy and reduce risk.
• Facilitates regular connections with branch leadership to align on initiatives and policy changes.
• Monitors performance metrics and trends and develops action plans addressing risks.
• Maintains onboarding updates, visit summaries, coaching observations, and action plans for visibility and follow‑through.

Skills

Regulatory knowledge

Documentation accuracy

Attention to detail

Time management

Coaching/training delivery

Communication

Change management

Education

Bachelor's degree in Business or Finance (preferred)

High School Diploma or GED

Tools

Microsoft Office

Job description

First Interstate Bank is actively seeking a Community Market Specialist to partner with branch and market leaders, driving onboarding readiness and standard execution across Nebraska branches. The role emphasizes coaching, training reinforcement, and identifying trends to strengthen the client experience.

You will support enterprise initiatives, communicate changes, and help reduce operational risk through targeted coaching and documentation. Strong collaboration across markets is essential.