Patient Services & Scheduling Specialist

Performance Home Medical; Vancouver (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical is seeking a Branch Office Specialist to join our Customer Service team in Vancouver, WA. This full-time role focuses on patient check-ins, scheduling, insurance inquiries, and timely communication with patients and referral sources.

The ideal candidate is detail-oriented, reliable, and capable of multitasking in a fast-paced environment. We offer a comprehensive benefits package and a supportive, patient-centric culture.

Qualifications

• Experience in healthcare customer service or related field is a plus.
• Strong computer and tech skills for managing patient records and scheduling.

Responsibilities

• Assist walk-in patients with check-in for appointments and questions.
• Understand insurance criteria to provide accurate information to patients.
• Approach patients professionally and courteously.
• Daily scanning and documentation tasks.
• Route and reconcile undetermined tickets and inquiries.
• Answer incoming calls efficiently and courteously.
• Support scheduling and coordination as directed by supervisor.

Skills

Customer service

Communication skills

De-escalation

Scheduling

Typing speed 30 wpm

Organization

Tools

Phone systems

Job description

Performance Home Medical is seeking a Branch Office Specialist to join our Customer Service team in Vancouver, WA. This full-time role focuses on patient check-ins, scheduling, insurance inquiries, and timely communication with patients and referral sources.

The ideal candidate is detail-oriented, reliable, and capable of multitasking in a fast-paced environment. We offer a comprehensive benefits package and a supportive, patient-centric culture.