Branch Office Specialist - Vancouver, WA (54127)

Performance Home Medical; Vancouver (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical is seeking a Branch Office Specialist to join our Customer Service team in Vancouver, WA. This full-time role focuses on patient check-ins, scheduling, insurance inquiries, and timely communication with patients and referral sources.

The ideal candidate is detail-oriented, reliable, and capable of multitasking in a fast-paced environment. We offer a comprehensive benefits package and a supportive, patient-centric culture.

Qualifications

• Experience in healthcare customer service or related field is a plus.
• Strong computer and tech skills for managing patient records and scheduling.

Responsibilities

• Assist walk-in patients with check-in for appointments and questions.
• Understand insurance criteria to provide accurate information to patients.
• Approach patients professionally and courteously.
• Daily scanning and documentation tasks.
• Route and reconcile undetermined tickets and inquiries.
• Answer incoming calls efficiently and courteously.
• Support scheduling and coordination as directed by supervisor.

Skills

Customer service

Communication skills

De-escalation

Scheduling

Typing speed 30 wpm

Organization

Tools

Phone systems

Job description

Job Details: Job Location: Vancouver - Vancouver, WA 98683, Position Type: Full Time, Salary Range: $19.00 - $23.00 Hourly, Job Category: Customer Service, Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist.As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must alsohave good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offera comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.