Branch Office Specialist- Olympia, WA

Performance-Home-Medical; Olympia (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical is seeking a Branch Office Specialist (Front Desk) to join our Customer Service Team in Olympia, WA. This full-time role handles front desk duties, patient interactions, insurance coordination, and general support across nearby locations within a 50-mile radius.

Ideal candidates are reliable, detail-oriented, and capable of multitasking in a fast-paced environment. Training will be provided, and the position emphasizes compassionate patient care and strong communication.

Qualifications

• Healthcare customer service experience preferred but not required.
• Must be able to multitask in a fast-paced environment.
• Strong computer skills and tech proficiency required.

Responsibilities

• Greet and assist walk-in patients at the front desk.
• Explain insurance coverage criteria and dispense correct information.
• Answer incoming calls and route inquiries professionally.
• Manage scheduling, re-supplies, and patient questions.
• Perform daily scanning and ticket routing/reconciliation.
• Provide training as needed by supervisor.

Skills

Tech savviness

Empathy

Communication

Typing speed

Scheduling

De-escalation

Tools

Phone systems

Job description

Job Details

Job Location: Olympia - Olympia, WA 98506

Position Type: Full Time

Salary Range: $19.00 - $23.00 Hourly

Job Category: Customer Service

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist (Front Desk). As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

This full-time opportunity is ideal for a flexible professional who can float between surrounding office locations within a 50-mile radius, providing front desk and customer service support as needed.

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• 401k
• EAP
• 8 paid holidays

We also offer a comprehensive onboarding and training program to help ensure your success.

Job Responsibilities

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.