Part-Time Branch Member Services Teller

State Employees' Credit Union; Weaverville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina seeks a friendly, detail-oriented Member Service Associate to greet members, open accounts, answer inquiries, and process transactions. This role emphasizes accuracy, confidentiality, and exemplary service in a busy branch.

You will balance drawers, handle cash, educate members on products, and collaborate with colleagues to deliver excellent service. Training and growth opportunities are provided within SECU's community-focused environment.

Qualifications

• Experience greeting members and responding to their needs with professionalism.
• Ability to educate members on services and make recommendations based on needs.
• Accurate data entry into the Margo system and cash handling.
• Strong attention to balance cash drawer and vault operations.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.

Skills

Communication skills

Mathematical skills

Organizational skills

Self-confidence

Self-control

Positive attitude

Professional appearance

English fluency

Tools

Margo system

Basic computer skills

Job description

State Employees' Credit Union in North Carolina seeks a friendly, detail-oriented Member Service Associate to greet members, open accounts, answer inquiries, and process transactions. This role emphasizes accuracy, confidentiality, and exemplary service in a busy branch.

You will balance drawers, handle cash, educate members on products, and collaborate with colleagues to deliver excellent service. Training and growth opportunities are provided within SECU's community-focused environment.