Member Experience Specialist

State Employees' Credit Union; Durham (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

State Employees' Credit Union in Durham, NC seeks a Member Services Representative to assist members with cashiering, account openings, maintenance, and services. You will handle cash transactions, balance drawers, and provide accurate information on products while maintaining confidentiality.

The role requires strong communication, reliability, and a commitment to SECU's core values. Training will cover account procedures, security, and notary services; periodic community engagement is

Qualifications

• Must have high school diploma or GED.
• Excellent communication skills, both verbal and written.
• Ability to problem solve and use good judgment.
• Active listening and effective written communication.

Responsibilities

• Comply with Credit Union policies, regulatory requirements, and confidentiality.
• Serve members by processing transactions and balancing a cash drawer.
• Balance vaults, ATMs, and coin sorter as needed.
• Greet and assist members across in-person, phone, and digital channels.
• Organize and scan documents; support notary and account services as requested.

Skills

Communication skills

Problem solving

Active listening

Self-motivated

Teamwork

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

State Employees' Credit Union in Durham, NC seeks a Member Services Representative to assist members with cashiering, account openings, maintenance, and services. You will handle cash transactions, balance drawers, and provide accurate information on products while maintaining confidentiality.

The role requires strong communication, reliability, and a commitment to SECU's core values. Training will cover account procedures, security, and notary services; periodic community engagement is