Branch Member Services Specialist

SECU; Murphy (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in Murphy, NC, seeks a friendly member services professional to provide exemplary service across all channels. You will greet members, open accounts, educate on services, balance cash, and handle daily transactions in the Margo system. The role requires strong math, patience, confidentiality, and teamwork in a fast-paced branch environment.

Training and ongoing development are provided. Candidates must be fluent in English, possess basic computer skills, and commit to reliable attendance.

Qualifications

• High school diploma or equivalent required.
• Excellent cash handling and balancing skills.
• Ability to learn and use banking software.
• Fluent in English and strong communication.
• Ability to operate drive-thru and handle member inquiries.

Responsibilities

• Open new accounts and process changes.
• Educate members on services and make recommendations.
• Balance cash drawer and vault; balance reports.
• Operate drive-thru window as needed.
• Assist with account problems and reconciliations.
• Record transactions in the Margo system.

Skills

Customer service

Cash handling

Communication skills

English fluency

Mathematical skills

Teamwork

Education

High school diploma or equivalent

Tools

Margo system

Image System

Computer skills

Job description

SECU in Murphy, NC, seeks a friendly member services professional to provide exemplary service across all channels. You will greet members, open accounts, educate on services, balance cash, and handle daily transactions in the Margo system. The role requires strong math, patience, confidentiality, and teamwork in a fast-paced branch environment.

Training and ongoing development are provided. Candidates must be fluent in English, possess basic computer skills, and commit to reliable attendance.