Branch Member Services Specialist

SECU; Southport (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in Southport, NC seeks a professional to provide exemplary member service through all channels. You will handle cash box management, account opening and maintenance, and respond to inquiries with confidentiality and care. Training may cover other branch operations as needed.

Responsibilities include greeting members, educating them on services, balancing cash drawers and vaults, and supporting drive-thru operations. Strong communication and teamwork are essential.

Qualifications

• Strong customer service focus with professionalism and confidentiality.
• Ability to handle cash, balance drawers, and process transactions accurately.
• Experience assisting with account openings, changes, and basic banking services.

Responsibilities

• Greet members and respond to needs or direct to appropriate personnel.
• Educate members on services and make recommendations.
• Process new memberships, account openings, and updates.
• Balance cash drawer, vault, ATM, and coin sorter.
• Operate drive-thru and maintain daily/monthly reports.

Skills

Customer service

Cash handling

Account opening

Communication

Tools

Margo system

Job description

SECU in Southport, NC seeks a professional to provide exemplary member service through all channels. You will handle cash box management, account opening and maintenance, and respond to inquiries with confidentiality and care. Training may cover other branch operations as needed.

Responsibilities include greeting members, educating them on services, balancing cash drawers and vaults, and supporting drive-thru operations. Strong communication and teamwork are essential.