Branch Member Services Specialist

ACS Auto Club Services, Inc.; Aurora (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

AAA membership

401(k) plan

Health insurance

Paid time off

Career growth

Job summary

The Auto Club Group in Aurora, CO is seeking a Branch Customer Service Representative to greet, service, and support members in person, promoting membership, travel products, and banking options. You will drive satisfaction, sales, and member loyalty while representing AAA with professionalism.

This in-office role requires a high school diploma, customer-focused experience, and strong communication. Join our team for growth opportunities, competitive pay, and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Experience in a customer-focused environment with timely, helpful solutions.
• Strong problem solving and ownership mindset; good judgment.
• Proficiency with Microsoft Office and workplace technology.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions to senior staff or management.
• Process payments for insurance policies, travel products, tickets, and travel money products; balance cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

Skills

Customer service

Problem solving

Digital confidence

Organization & prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group in Aurora, CO is seeking a Branch Customer Service Representative to greet, service, and support members in person, promoting membership, travel products, and banking options. You will drive satisfaction, sales, and member loyalty while representing AAA with professionalism.

This in-office role requires a high school diploma, customer-focused experience, and strong communication. Join our team for growth opportunities, competitive pay, and comprehensive benefits.