Branch Customer Service & Growth Specialist

AAA-The Auto Club Group; Lockport (IL); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

AAA membership

Tuition assistance

Adoption assistance

Résumé du poste

AAA The Auto Club Group in Lockport, IL is seeking a Branch Customer Service Representative to greet members, promote memberships, and support travel and insurance product sales. This on-site role emphasizes building relationships, resolving issues, and driving satisfaction.

You will handle payments, assist staff during peak periods, and contribute to team goals while representing a trusted brand in a busy branch environment.

Qualifications

• High School Diploma or equivalent.
• Customer experience in a customer-focused environment.
• Problem solving and ownership.
• Digital confidence with Microsoft Office.
• Organization and prioritization; multitask and meet goals.

Responsabilités

• Greet, service, and promote memberships and travel products to members.
• Generate leads and share travel/insurance specials; conduct outbound calls.
• Respond to inquiries, resolve complaints, escalate when needed.
• Process payments for policies and products; balance cash drawer.
• Provide administrative support to sales staff during peak periods.
• Perform other duties as assigned.

Connaissances

Customer experience

Problem solving

Digital confidence

Organization

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

AAA The Auto Club Group in Lockport, IL is seeking a Branch Customer Service Representative to greet members, promote memberships, and support travel and insurance product sales. This on-site role emphasizes building relationships, resolving issues, and driving satisfaction.

You will handle payments, assist staff during peak periods, and contribute to team goals while representing a trusted brand in a busy branch environment.