Branch Member Experience & Sales Associate

AAA Mountain West Group; Petaluma (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Great pay with incentive plan

401k Matching – $1 for $1 up to 6%

Medical, Dental, Vision

Paid Holidays

Paid Time Off with volunteer time

Collaborative environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group in Petaluma is seeking a proactive Member Experience Associate who delivers outstanding service and value to Members across multiple branches. You will drive product sales while meeting individual targets, combining genuine care with deep product knowledge.

Flexibility to learn various lines and systems is essential, as you rotate between branches. The role requires strong listening, adaptability, and a customer-first approach, with a full-time onsite schedule and

Qualifications

• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
• Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.

Skills

Customer service

Sales skills

Product knowledge

Cross-functional

Technical skills

Operational excellence

Job description

AAA Mountain West Group in Petaluma is seeking a proactive Member Experience Associate who delivers outstanding service and value to Members across multiple branches. You will drive product sales while meeting individual targets, combining genuine care with deep product knowledge.

Flexibility to learn various lines and systems is essential, as you rotate between branches. The role requires strong listening, adaptability, and a customer-first approach, with a full-time onsite schedule and