Member Experience Specialist — Sales & Service

American Automobile Association; Los Gatos (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Great Pay

401k Matching

Benefits: Medical, Dental, Vision

Paid Holidays

Paid Time Off

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group is hiring for a Member Experience Associate to deliver exceptional service to Members and meet individual sales goals. The role rotates between branches, requiring adaptability and strong listening skills to identify member needs and provide seamless product solutions.

The position is full-time and onsite at AAA Los Gatos, with Saturday shifts and mandatory sales experience. Comprehensive benefits and a collaborative environment support personal growth within the

Qualifications

• Minimum Qualifications High School Diploma/GED with 2–4 years of work experience, including at least 1 year in a sales role.
• Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries or call centers valued.

Responsibilities

• Deliver outstanding service and value to Members through genuine care and personal service.
• Meet and exceed individual sales targets across multiple branch locations.
• Learn and apply knowledge of AAA products and services to uncover member needs and close opportunities.

Skills

Customer Service

Sales

Teamwork

Adaptability

Active Listening

Education

High School Diploma/GED

Job description

AAA Mountain West Group is hiring for a Member Experience Associate to deliver exceptional service to Members and meet individual sales goals. The role rotates between branches, requiring adaptability and strong listening skills to identify member needs and provide seamless product solutions.

The position is full-time and onsite at AAA Los Gatos, with Saturday shifts and mandatory sales experience. Comprehensive benefits and a collaborative environment support personal growth within the